Diversified Project Management Professional in industry and function. Extensive background in customer service, project management, and business analysis. Leave no stone unturned in areas of business process, technology rollout, cloud conversion, customer service maximization, training/education, and help desk support. Always eager for a new challenge!
CAREER HIGHLIGHTS
Business Analysis: Business analyst for both DevOps and Release Team. Supported story creation, prioritization, and Scrum/Agile events
Project Management: Project Manager for Radiation Oncology department responsible for implementing Varian’s Aria to a cloud-based platform across 12 locations. Project scope included redundant data centers, interfaces, DB upgrades, DB migration, DB Merge, and a separate solution for Proton Therapy. Five implementation dates for 12 centers and a full upgrade for all 12 centers.
Enterprise PMOIn conjunction with the Enterprise PMO Director, developed the Enterprise Project Management Office focusing on three primary tactics – Portfolio Management, Strategy Deployment, and Leadership Teams.Problem ManagementResponsible for development & implementation of ITIL’s Problem Management best practices for Henry Ford’s Information Technology. Member of ServiceNow Steering Committee, bringing efficiency to the Problem Management workflow.Continuing Education InstructionAdjunct faculty at Macomb Community College teaching Microsoft Excel courses for the Continuing Education Department. Previously I taught Microsoft Access and PowerPoint courses.Help Desk SupervisorManaged first level Healthcare Help Desk for ~ 22,000 clients at 9 hospitals, urgent care facilities, and private physician offices in the Metro Detroit area. Provided 24 x 7 x 365 support through 4 shifts.
HI, I'm Cheryl
CORE SKILLS
TECHNICAL PROJECT MANAGEMENT
I earned my Masters degree in Project Management in 2012.
I had to honor to work with the Director of PMO with Henry Ford Health System. We built a Project Management Office in which we were able to consolidate /identify projects that were approved and either In Process or Ready to begin and developed a reporting system so that we were able to report the the COO what was happening at the various levels within the hospital system - i.e., Corporate, Hospital, Physician Offices, and various other levels.
I transitioned to Karmanos in which I was the lead project manager to implement a Radiology Management System in the 13 Radiation Oncology centers. We were able to implement all locations and perform an upgrade to all 13 locations within 18 months.
I moved to McClaren Health corporate offices and managed several projects along with consolidating/documenting/reporting on all corporate projects.
PROBLEM MANAGEMENT, CUSTOMER SERVICE, AND MORE!
I started out in the 80's working in Automotive Manufacturing where I was responsible for technical support for a global plastic molding injection company. I was the primary contact for first level support. With this company I went through two different acquisitions in which I transitioned from Tier 3 to Tier 2 supplier.
From automotive, I transitioned to retail distribution, where again I was the first level contact for technical support, user ID's, and new equipment tracking and deployment.
Health care was my last transition for technical support where I was responsible for leading a 24 x 7 x 365 Service center for 5 major hospitals in the Metro Detroit area. I implemented Problem Management in which we were able to gather a team within 15 minutes of a major outage and troubleshoot the issue, with either a work around or solution.
HOME REMODELING
I've always had a flair for home repair and woodworking. Over the past five years I've built several pieces of furniture.
During the Covid-19 pandemic I taken the time to remodel several homes. Click on the Learn More button below to see details on the remodels with before/after pictures.
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500 Terry Francois Steet
San Francisco, CA 94158
123-456-7890
